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  Fax Features Article

RingCentral Takes Eventbrite Communications Into the Clouds

June 15, 2009
Eventbrite, an online events marketplace, is a destination where businesses and organizations can manage, promote and sell their events. 

Kevin Hartz, chief executive officer of Eventbrite, says that since taking his company's services into the cloud with RingCentral, operations have improved. The company uses a cloud-based business service from RingCentral (News - Alert) to manage its phone communications, helping employees deliver top-notch customer service through more efficient call routing and answering.

 
RingCentral’s services were used early on as a cost-effective way to get started with an office phone system when the company had only three employees. Now, with 20 employees and thousands of customers, RingCentral has proven itself to be a business service that has helped Eventbrite grow.
 
“When we first started the company, we needed a reliable and cost effective phone system," Hartz said. "We chose RingCentral as our business phone system as it gave us the professional face we needed with all the service features of a traditional office phone system, but for a fraction of the cost."
 
“It was so simple to set up and get started. RingCentral allows us to reap the benefits of a sophisticated phone system without expensive hardware to buy or maintain. In addition, RingCentral allows us to easily add new numbers as we expand our employee and customer base,” he continued.
 
Eventbrite sells millions of dollars worth of tickets each month and had more than 2,300 calls coming in for customer support in May of this year, as well as incoming sales inquires and outgoing sales calls. RingCentral’s phone service continuously allows Eventbrite to manage and route calls efficiently, as well as to assess how many calls are coming in and how long each support call is taking.
 
Patrick Breitenbach, director of service for Eventbrite, said, “RingCentral enables us to continually track every single call to ensure that customer needs are met right away. Our service agents love that they can adjust the call routing themselves - so when they need to take a break, they can route the calls to other agents. Overall RingCentral helps us provide better service to our customers at a lower total cost.”
 
RingCentral offers a complete “PBX (News - Alert) in the Cloud” business phone and Internet fax system with no contracts and no setup costs. RingCentral’s cloud-based business phone service combines a toll-free or local number with auto-receptionist, advanced call management, multiple extensions, multiple voicemail boxes and Internet fax; enabling customers to automatically screen calls, use call forwarding, place calls, listen to voicemail and send and receive faxes.
 
For more information about RingCentral, visit their Website. Or learn more about the company and its products on their Fax channel here on TMCnet.


Jessica Kostek is a channel editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Jessica’s articles, please visit her columnist page.

Edited by Jessica Kostek
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