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  Fax Features Article

RingCentral's Business Phone Service Connects Customers with DJ Service

April 30, 2009
Starz Entertainment, one of Arizona’s largest and most reputable DJ Services for over 1,000 events a year, entertains at weddings, corporate parties and clubs. Owner and founder Eric Godfrey, along with his 27 person team wants only perfection and fun at every event.

 
Because of Starz’s demand, they chose RingCentral (News - Alert) to help them efficiently manage phone communications and distribute and mobile staff.  With RingCentral’s “cloud” based business phone service, RingCentral gave Starz a more effective communication between his employees and customers.
 
“Six months ago, to reduce overhead, we decided to close our physical office and make our company virtual,” said Godfrey. “We researched our options and found RingCentral to offer a vast array of key service features at a very low cost and decided to give them a try. I can’t tell you how elated I have been with their service.”
 
Godfrey found RingCentral’s service online, self customized the service for his business and starting using it in less than an hour.
 
Key features of RingCentral include:
 
  • An auto-receptionist that professionally answers, greets and directs callers to the right person.
  • Multiple extensions and answering rules that are configured to automatically route calls to the right person at their home office or mobile phones, based on time of day, date and the continuously changing availability of each team member.
  • Multiple mailboxes for voicemail ensure that everyone has secure access to all their voicemail via email, phone or computer.
  • Call logs that register all inbound calls, enabling the firm to track the time spent with each client.
  • Internet fax capabilities that convert incoming faxes to PDFs, and make them immediately available to distributed team members to view, forward and file them electronically.
 
RingCentral delivers multi-extension phone systems without the hardware to buy or maintain with a complete business phone and Internet fax service with no long-term contracts and zero setup costs. What great is that RingCentral’s service is cost-effective and the service can be provisioned and activated within minutes.
 
Godfrey added, “With our old phone system, we could never have been able to close our physical office and run our business efficiently. With RingCentral, I pay a fraction of my old bill and I get much more services. In addition, there is absolute flexibility in setup and it is easy to operate. The capabilities and affordability of RingCentral help us run our business and deliver top notch customer service.”
 
For more information about RingCentral, visit their Website. Or learn more about the company and its products on their Fax channel here on TMCnet.

Jessica Kostek is a channel editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Jessica’s articles, please visit her columnist page.

Edited by Jessica Kostek
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