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  Fax Features Article

RingCentral Helps Online Retailers Enjoy a Profitable Holiday Season

December 11, 2006
RingCentral (News - Alert), a provider of Web-based communications services (including Internet fax), today highlighted how it is helping online small to medium sized businesses (SMBs) ring in the profits during the holiday season.

 
Small online companies face stiff competition from giant retailers, both brick and mortar and Web-based. But, thanks to RingCentral’s suite of on-demand telecom services, these SMBs are able to establish their own niches in the world of online commerce.
 
RingCentral’s suite of services includes customized voicemail greetings with auto-attendants, toll free numbers, and Internet fax. This allows the company to present a professional front, and to offer customers a personalized and informative shopping experience.
 
The Internet fax feature of RingCentral’s suite lets companies send and receive faxes on a completely digital basis, no paper required. This means that documents of any size and shape can be easily transmitted.
 
Thanks to screen-pop alerts, Internet fax service also ensures that SMBs receive faxes in a timely manner, without having to keep one eye peeled to the fax machine. And, keeping an eye on the bottom line, SMBs can save money by not having to purchase paper and toner for a fax machine.
 
Other customizable elements of RingCentral’s communications suite also prove very helpful. For example, GiveAGiftBasket owner Tracy Dixon spoke about the value of customized voicemail.
 
“With RingCentral's customized voicemail capability, we can keep customers up-to-date on our seasonal product offerings and announce special offers and discounts,” Dixon said in a statement. “Additionally, features like music-on-hold give our business the sophisticated image of a large retailer.”

RingCentral’s click-to-call feature (RingMe) also has drawn praise from small online retailers.
 
Shannon Miller, eBay (News - Alert) Power Seller for Venus Rising Limited, commented in a statement: “Our passion for providing optimal customer service has become a hallmark of our business, as we offer expert selection consultation 24-hours a day. Armed with RingCentral's technology, we have the assurance that our customers are just a call or one click away from getting the help that they need.”
 
RingCentral CEO Vlad Shmunis noted that for small online retailers, providing excellent customer service is key to success.
 
“As more consumers shop online this holiday season, retailers that can provide outstanding service with a personal touch, will reap the rewards of banner sales,” Shmunis said in a statement. “RingCentral is at the heart of customer communications, helping retailers project a professional image while delivering exceptional service.”

To learn more about RingCentral’s Internet fax and other services, please visit the company’s channel on TMCnet.com, Internet Fax.
 
Mae Kowalke previously wrote for Cleveland Magazine in Ohio and The Burlington Free Press in Vermont. To see more of her articles, please visit Mae Kowalke’s columnist page. Also check out her Wireless Mobility blog.
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