RingCentral (News - Alert) offers a hosted business phone service that allows businesses to connect with partners, employees, clients and prospects. The solution is used by Hector R. Lopez, APLC, a thriving law practice with a mobile and distributed team.


Hector Lopez, owner and managing partner of the law firm, has won cases and the trust of clients by placing a high priority on access, customer service and communication. To ensure that he continues to keep this focus in practice, Lopez relies on solutions from RingCentral rather than a traditional premise-based office phone system.

“We wanted the efficiency and flexibility of being able to work from any location, without compromising on high touch service,” said Lopez, in a Tuesday statement. “I had confidence that a law practice could successfully employ the virtual office model with the right communication system and RingCentral is the perfect partner.”

Before deciding on RingCentral, Lopez did his homework. His checklist of “must haves” included features such as a toll free number, call routing and forwarding, Internet fax and conference calling. A multitude of companies were examined before RingCentral was selected.

With the use of RingCentral solutions, Lopez and his staff are able to take the office wherever they go –essential for a busy law firm. At Lopez’ previous firm, it took four employees to manage phones, faxes and communications using a traditional phone service. 

“RingCentral has enabled us to cut our overhead costs while providing a higher level of service,” continued Lopez. “I can access calls, faxes and client files whether I’m in the courtroom or on the road. Our office runs even more efficiently than a centralized, traditional office.”

Lopez has enjoyed his improved efficiency and service to clients. He attributes this to the wide variety of features offered by RingCentral. These features include such things as call logs that allow all inbound calls to be logged for time tracking on client accounts; call recording enables the capture of important information and to conduct depositions over the phone without relying on note taking; and follow me to allow for maximum mobility.

“Without RingCentral we could not practice law as efficiently or conveniently as we do now. The system has been invaluable in enabling me to provide a high level of service and balance a busy caseload with fewer resources,” added Lopez.

RingCentral has provided a solution that meets a tremendous need within the law firm as it allows for the maximum flexibility for mobility, while also delivering the functions the firm needs in-house. RingCentral has ensured its continued acceptance and adoption by understanding the needs within the enterprise, small business or other organization and providing a solution that meets these needs by streamlining processes and increasing functionality.

The solution has already proven its worth for Lopez’ firm and such testimony to its performance will only help to better position the company in future competitive situations.

 

To learn more about the benefits of a hosted business phone system, please visit the Fax channel on TMCnet.com, brought to you by RingCentral.